I just wanted to share my experience with this pony and with Tek Nek. We've had this pony for almost a year, we purchased as a Christmas present last year for our then 15 month old son. Our son loves this pony, and is one of only a few toys that he has never lost interest in. Like another reviewer, I too had concerns with the durability of the pony's ears, since that's how my son activated the talking and singing, by yanking HARD on both the pony's ears. I can report, that almost a year later, though the ears are a little mishappen and no longer stand up, there is not one rip or popped seam! That being said, we did end up having an issue with part of the frame on the base of the pony. Approximately 4-5 months after we converted the frame to the "big boy" setting, I noticed that the knobs on the inner frame pieces where the rubber bands attach started to pull inward from the force of the bands. The knobs eventually split at the base and tore halfway off. I went to the Tek Nek website to try to find where I could purchase replacement parts for the two inner frame pieces, but had no luck. I then sent an email to Tek Nek from their website explaining the problem and how much it would cost to buy the replacement parts I needed. Well, I can tell you how surprised and thrilled I was that not only did I receive a response to my email within a few hours, but was told that if I gave them my shipping address, they would send me the parts I needed for no additional charge. After giving my address, I received the replacement parts in just a few days. Thanks Tek Nek for a great product and outstanding customer service!
Review By.
KH "little dragon's mommy"
